“You’re here because you know something. What you know you can’t explain, but you feel it. You’ve felt it your entire life, that there’s something wrong with the world. You don’t know what it is, but it’s there, like a splinter in your mind, driving you mad.”
–Morpheus, in The Matrix
You Believe There Is a Better Way
Your people are trained, accomplished experts whose second job is selling that expertise. Many of them struggle with this second job. The splinter in their mind driving them mad—and perhaps you, too—is the conflict between their expert self and their salesperson self.
As the expert advisor they are expected to interact with their clients a certain way—to develop trust, to listen intently, to lead but also collaborate, to put the needs of the client first. As the salesperson they are taught to make their pitch, to explain their value, to go for the close, to make the numbers.
Regardless of whether your firm’s sales tactics are in conflict with “expert behavior” or not, these roles feel like they are in conflict. Your people believe they have to show up differently in the sale than they do in the engagement.
These are smart people. They know what they are “supposed to do” in a sale—they got it the first time. They don’t do it because they can’t bring themselves to. It doesn’t feel right to them. They’re not wrong. It doesn’t feel right to the client either. Training on more sales tactics is not the solution.