paul sterett
whitehart insight
Having ambiguous positioning created a lot of issues internally and externally.
Externally the work I would go after was a crapshoot. Since I had not taken the time to publicly articulate what we did and for whom, the opportunities for new projects were all over the place. Too many of the projects we took on ended up being complete headaches.
Internally there was a lot of confusion and frustration. It was hard to stick to good processes and communication since we were all over the map.
Not to say is it perfect now, but we are on a much better path as a team!